Kyndryl · backup and data recovery services
Delivery Project Manager and Service Delivery Manager. Since 2013 I’ve worked on the services that let companies get their data back when something goes wrong.
After hours: simple websites, AI, scripting and automation, SQL tuning, VB code and genealogy.
I started out fixing backups myself. Now I’m responsible for how that service reaches customers.
My career started at the console. I monitored backup jobs, troubleshot data recovery and rolled out changes that customers asked for. Over time I got the harder cases, and later I started supporting the whole team.
Today I’m responsible for Backup as a Service. I run projects, look after service quality and make sure technical teams, customers and management understand each other. Years of hands-on work help: when we talk about deadlines or SLAs, I know what’s going on under the hood.
It’s all been one unbroken path. I started at IBM, and in 2022 my part of the company was spun off as Kyndryl.
At Kyndryl I combine two roles. Both come down to the same thing: making sure the backup service works the way we agreed with the customer.
Projects in the BUaaS service
I run projects from the first plan to handing the finished service over to day-to-day operations.
Quality of the live service
I look after the service day to day, once it’s live for the customer.
First steps in BCRS services. I monitored and maintained backups and troubleshot data recovery.
Increasingly complex tasks and implementing changes requested by customers.
Problems that IT assistants and specialists couldn’t solve came to me.
I supported a team of about 20, kept an eye on service quality and helped solve problems.
Kyndryl is spun off from IBM, and I move from hands-on technical work to running projects.
On top of projects, I’m also responsible for day-to-day service quality.
I like it when an idea turns into something that works. This is what I do outside work.
I make simple static sites like this one. HTML, CSS and a bit of JavaScript are enough. There’s no CMS or database, so the site is fast and easy to maintain.
AI helps me write code and scripts, find solutions and organise information. I check and test everything it gives me myself.
I turn repetitive manual work into scripts. Less clicking, fewer mistakes.
Working out why a query is slow: execution plans, indexes, how tables are joined.
I write and fix VB code when something needs a quick improvement.
I’m not an expert in all of these. I know the basics and can build things on my own, and when I get stuck, AI helps me get moving again.
My most personal hobby.
I’m piecing together my family’s history. I use databases available in Poland, and AI helps me analyse and organise what I find.
It’s a lot like working with data in IT: you search, check and link records. The difference is that every record here is a real person. My family tree keeps growing.
I built this page in my spare time, with help from AI. If you like it and want something similar, or just fancy a chat about automation, SQL or genealogy, drop me a line.